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</o:shapelayout></xml><![endif]--></head><body lang=EN-NZ link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We can see that <b>rateup</b> is exiting with an error but not see the error message being produced by <b>rateup</b> (only the error being produced by <b>mrtg</b>, which calls it)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>You need to test rateup somehow.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Try running rateup from the command line to directly update one of your log files (I forget the exact syntax required as I haven’t touched rateup in over 10 years); you might get some infor this way.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Possibly your .log files are corrupted, or have incorrect permissions or ownerships?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Steve<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Steve Shipway<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>ITS Unix Services Design Lead<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>University of Auckland, New Zealand<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Floor 1, 58 Symonds Street, Auckland<o:p></o:p></span></p><p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#595959'>Phone: +64 (0)9 3737599 ext 86487<o:p></o:p></span></i></p><p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#595959'>DDI: +64 (0)9 924 6487<o:p></o:p></span></i></p><p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#595959'>Mobile: +64 (0)21 753 189<o:p></o:p></span></i></p><p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#595959'>Email: <a href="mailto:s.shipway@auckland.ac.nz"><span style='color:#595959'>s.shipway@auckland.ac.nz</span></a><o:p></o:p></span></i></p><p class=MsoNormal><span lang=EN-GB style='font-size:18.0pt;font-family:Webdings;color:green'>P</span><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:blue'> </span><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial Narrow","sans-serif";color:green'>Please consider the environment before printing this e-mail</span><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:blue'> </span><span lang=EN-GB style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:navy'><o:p></o:p></span></p><p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></i></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt'><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Matt Baer [mailto:mbaer@lrnet1.com] <br><b>Sent:</b> Thursday, 6 October 2011 2:13 a.m.<br><b>To:</b> Steve Shipway<br><b>Cc:</b> mrtg<br><b>Subject:</b> Re: [mrtg] Graphs Resetting & Freezing<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>The stderr/stdout shows the same thing that appears in the logs.<o:p></o:p></p><div><p class=MsoNormal>On Thu, Sep 15, 2011 at 3:22 PM, Steve Shipway <<a href="mailto:s.shipway@auckland.ac.nz">s.shipway@auckland.ac.nz</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>mrtg is not a shell script, its a perl script. So, you dont call it with 'sh -x', you call it with 'perl'. Otherwise you get error messages as the shell interpreter gets confused by the perl code.<br><br>You can increase the logging in MRTG, but the error appears to be in the rateup call rather than in MRTG. You need to capture the stdout/stderr from the mrtg call so that you see any error messages produced by rateup calls, this might give more light on the reason for the rateup error exit.<br><br>Steve</span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#888888'><o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#888888'><o:p> </o:p></span></p><div><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#888888'>Steve Shipway</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#888888'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#888888'>University of Auckland ITS<o:p></o:p></span></p></div><div><p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#888888'>UNIX Systems Design Lead</span></i><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#888888'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#888888'><a href="mailto:s.shipway@auckland.ac.nz" target="_blank">s.shipway@auckland.ac.nz</a><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#888888'>Ph: <a href="tel:%2B64%209%20373%207599%20ext%2086487" target="_blank">+64 9 373 7599 ext 86487</a><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#888888'><o:p> </o:p></span></p></div></div></div></div></div></div></div></div></body></html>