[mrtg] Previous Post

[Joey Officer]

In the last two days I have received quite a few emails regarding my
response to Ali Soltani's question regarding some of the basics of MRTG.  In
retrospect, I see that I may have been a bit harsh, and for this I
apologize.

However, I do not apologize for the message itself.  Many of us, quite a few
on this list even, have responded sarcastically, and sometimes down right
rude to others asking some of the most basic questions.  In my opinion, had
Ali read the MRTG home page, all of his questions regarding the software
would have been answered.  We have all told people to RTFM, and anyone here
saying that they have not is lying to themselves.  Any administrator who has
worked in the IT profession has learned to read the manual/faq/docs/etc
before asking questions, as more often than not, a question regarding a
product that you are unfamiliar with has probably already been covered.  I
personally do not want to hand feed any individual who should understand the
basics of a product before trying to use it.  I personally have had quite a
few questions regarding the software, but at the same time I was competent
enough to at least look for the answer myself.  I have no problems with
helping people who don't understand the way a certain product works, or is
having problems when it should be working, but I will not carry someone just
so that I can do his job, and he/she reap the benefits.

I don't want to start a flame war with people bashing each other, or
primarily myself, but I what I do want is for people to open their eyes and
stop trying to have everything handed to them on a platter.  Again, Ali, I'm
sorry for my tone, but in the future before asking a question please bare in
mind that if you are new to a product, then you should first read over what
the product is, and then read over the FAQ regarding the product.  Chances
are, all of your preliminary questions will be answered.

Joey Officer
Quality Publishing, Inc.
The Woodlands, Tx. 77380
281-362-7141 x106
800-792-6397

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|no matter where you go, there you are...  |
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|       --buckaroo banzai                  |
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