[mrtg] External program question

[Paul C. Williamson]

Ok, now that I've gotten this liitle program working, I've got 
some questions I'd like to bounce of the collective knowledge 
of the list.

I have been asked to monitor the number of problem tickets that 
are open in our Help Desk software program.  After seeing what the 
information looks like, it's kinda boring.  Always about 260 open 
tickets.  What I thought would be more interesting is the number 
of NEW calls opened in the last 5 minutes.  So I figured out that 
the call number is incremented each time a new call is opened.
I'm not concerned about closed calls in the same period(yet).
So I can write that info out to a text file, grab it and see that 
number.  I did a small sample and it is incrementing at about 
5 per 5 minutes.  Should I use the perminute option and still 
query every 5 minutes?  Or get the stats hourly and use the 
perhour option?  Any thoughts are appreciated...

The other question I have is it is in a character string.  How could 
I use sed or awk to strip off the leading 0's?  The statement I 
have now:

new_calls=`grep 'incidents' /usr/local/mrtg/repository/numbers.txt | awk '{print $2}'`

produces a string like this:

000000000160267

I just want 160267.  I just can't get the statement right...

Thanks a bunch!

Paul


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