[mrtg] Re: Config Maker (6509 temperature) (Update)

Hart, Kevin KHart at helixtechnology.com
Thu Feb 20 16:05:10 MET 2003

Hello All,

For those of you who were following this thread, this will probably not come
as a surprise...
I've been working with Cisco on this and they have changed the case to a
"bug" status (CSCea15900).
According to the TAC, there may be a problem with the associated code and
there is not an immediate fix.

I installed an environment monitor with a Dallas 18S20 sensor right next to
a 6509 switch and then put a space
heater in the cabinet to raise the temperature up from 65 to 85 degrees. As
usual, none of the intake or exhaust
temperatures change for the 6509 MRTG graphs. But, the graphs for the
environment monitor are all over the place.
In fact, the temperature and humidity in the cabinet fluctuate quite often,
even without the heater.

So, the bottom line is that the Catalyst 6000 environment monitors, using
either SNMP or CLI, are "unreliable".
If I here anything else from Cisco, I'll pass it along.

Thanks to Kerry Werry for pointing this problem out in the first place.


CASE: D561850

TITLE: cat6509 - show environment temperature - values never change



Kevin Hart,

This is a Customer Case Update Notification from Cisco Systems regarding

Number D561850, which you opened with the Cisco Technical Assistance Center.

Case D561850 has been changed to a status of DE-Pend. This status indicates

Cisco Customer Support Engineer has opened a software

defect ('bug') report and forwarded it to Software Development Engineering


for investigation and resolution. No Work Aaround has been determined at
this ti


Since this is a Priority 3 case, you will receive ongoing email notification

until it is closed. Priority 1 and 2 case notifications occur every 24

Priority 3 every 72 hours (3 days), Priority 4 every 120 hours (5 days).

Jorg Rogowski is the Customer Support Engineer at Cisco who owns your case

D561850. If you need to discuss this case further, Jorg Rogowski can be

reached by email at jrogowsk at cisco.com or by phone at 19193926784.

You can also reach Jorg Rogowski or the Cisco Technical Assistance Center

through the following methods:

North America: 1-800-553-2447

Europe: 32-2-704-5555

Asia Pacific: 61-2-8448-7107

Australia: 1-800-805-227

USA Non-Domestic: 1-408-526-7209

To disable these email notifications or to update or check the status of

your case over the Internet using Cisco Connection Online (CCO), registered

CCO users may point their web browser to:


For other questions, please visit our Technical Support Site:


This case is linked to bug(s): CSCea15900.

If you are a registered user of Cisco Connection Online (CCO),

you are entitled to access the release note for the bug(s) in the Software
Bug Toolkit.

Simply go to http://www.cisco.com/kobayashi/bugs/bugs.html

If you are not a registered user of CCO, but you do have a valid Cisco

Contract or Partner Service Contract, please visit

to complete the registration process.


Technical Assistance Center

Cisco Systems, Inc.

Kevin Hart
Network Specialist
Helix Technology Corporation
Voice: 508-337-5376
Fax: 508-337-5378

E-mail: khart at helixtechnology.com

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